ONYEBUCHI MICHEAL UGWU
IT Support Specialist | Help Desk Analyst | Entry-Level SOC Analyst
11460 Miscou Way, Cypress CA 90630 • (909) 242-4443 • onyebuchimugwu@gmail.com • onyebuchiugwu.com

PROFILE
IT Support & Cybersecurity Specialist with 4+ years' experience in help desk, desktop support, IAM administration, and system deployments across enterprise, education, and small-business environments. Skilled in diagnosing hardware, software, and network issues while delivering customer-focused solutions. Certified in CompTIA A+, Network+, MTA, IBM Cybersecurity Analyst, MITRE ATT&CK Defender; Security+ (in progress); SOC Operations Exposure. Adept in Windows, macOS, and Chrome OS.

CORE SKILLS
Active Directory • Office 365 • Intune • Network Support • Endpoint Security • Imaging • MFA • IAM • Ticketing (Jira, ServiceNow) • Incident Response • Next.js • Supabase • Vercel • Customer Service

PROFESSIONAL EXPERIENCE

TCD Services – Placentia, CA
IT Support Technician (Contract) | Jan 2021 – Dec 2021
• Upgraded thin clients and monitors at two Chase Bank branches; retired legacy PCs and redeployed systems ensuring next-day readiness.
• Performed incident response on client networks, validating MFA and authentication readiness.
• Collaborated with cross-site teams to deploy new endpoints and maintain uptime.
• Supported Windows, macOS, and Chrome OS environments.

TCD Services – Long Beach, CA (Savanna School District)
IT Support Project – Chromebook IAM | Jan 2021 – Dec 2021
• Configured and managed IAM for 1,000+ Chromebooks for staff and students.
• Secured logins and resolved Tier-1 and Tier-2 access issues via Active Directory and O365.

Eye Candy Works – Cypress Village, CA
IT Support Specialist & Freelance Developer | 2018 – Present
• Delivered on-site and remote IT support (Wi-Fi, password resets, software installs).
• Built secure web apps (AuditSelfie 2025, RemediCAP 2024) using Next.js, Supabase, and Vercel.
• Implemented authentication and data-protection controls aligned with NIST principles.

Soccer Shop USA – Panorama City, CA
IT Consultant | 2020 – 2021
• Migrated e-commerce platform to secure cloud hosting (-50% costs).
• Conducted PCI compliance tests and maintained POS system integrity.

Uber Eats – Orange County, CA
Independent Contractor | Jan 2021 – Present (part-time)
• 9,000+ on-time deliveries; top ratings; demonstrated discipline & customer focus.

PROJECTS
AuditSelfie (2025) – GPS/time-stamped compliance photo app reducing audit documentation time.
RemediCAP (2024) – AI-assisted Corrective Action Plan automation for risk remediation.

CERTIFICATIONS
CompTIA A+, CompTIA Network+, CompTIA Security+ (in progress), Microsoft Technology Associate (MTA), IBM Cybersecurity Analyst, MITRE ATT&CK Defender, Google IT Support, SOC Operations Exposure

EDUCATION
GED – Hacienda Adult School, Hacienda Heights, CA (May 2009 – Jul 2009)
TripleTen – Cybersecurity Track, In Progress (2024)